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Why the Smallest Gestures Have the Biggest Impact

Sometimes in work and life, we forget about the simplest of things. In the age of COVID and all the stress that comes with it, we need to remember not to neglect the little things. 

In a fast-paced, modern world, sometimes it pays to just sit and observe the world around you. In observation mode, you can see the way people interact in different ways and learn so much.

By injecting more kindness and patience into our everyday and professional lives, we can connect with others. 

In this episode of The Learning Xchange, Matthew Brown, Schoox’s VP of Learning and Brand Success, shares the insights he picked up from a recent trip. 

To learn more, listen to the podcast episode below or keep reading.

When tensions are high, kindness and patience are crucial

During the pandemic, tensions have been high, and that’s why things like kindness and patience are so important (yet undervalued).

The world has changed. People have had to settle into the new normal, only to have the rug pulled from under their feet again. As a result, everyone feels frustrated and worn out due to the level of uncertainty and anxiety that has been there for the past 18 months. 

Something as simple as sitting in a restaurant and watching the interactions around you can highlight just how important patience is. Waitstaff are always doing their best to maintain a positive attitude, but especially now, they never know how the next customer is going to act.

Sadly, some people become easily frustrated and even abusive to overworked staff who are already in a stressful environment. Others are taking the time and effort to be kind, give a smile, ask people how they are. 

These simple acts can be incredibly powerful. Saying thank you can be such a meaningful gesture in today’s world. 

Everyone’s in the same boat. We’re just experiencing it differently

While everyone experiences the world differently, everyone is in the same boat in some ways. The level of uncertainty, anxiety, and frustration of the pandemic has affected us all. We’re all just on slightly different journeys through it. 

This knowledge should inform our thinking and interactions with others both in our personal lives and in our professional lives as well. 

How does this relate to training?

Like in everyday life, kindness matters, and so do the small gestures that connect us all. It’s important that learning and development professionals, managers, and CEOs recognize that everyone has their own struggles and experiences. 

Kindness and patience with staff and colleagues are crucial for us to all get through this.

Whether you’re in retail, restaurant, hospitality, manufacturing, or some other industry, we all have customers. They may be an internal customer or an external customer, but all of those customers have very different needs as well.

That’s why we can’t afford to neglect the little things. It may seem like an obvious statement, but it’s critically important not to forget it right now. In training, we need to focus on teaching our employees the importance of kindness and positive thinking and how to infuse that into all our interactions.

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The Corporate Training Blog

The Schoox Blog is a natural extension of our promise to help people learn more, connect deeper, and perform better. We aim to bring you relevant, engaging, and useful information on the latest news and trends in e-learning, corporate training, and talent development.